Terms and Conditions
Alluring Window respects the privacy of all customers, including users of our Site and have established practices and policies to ensure your personal information is dealt with responsibly. We only collect data that you volunteer on the Site or in person at the physical store when you make a purchase, register for an account, check the status of your order, request a catalog or other information, use features of the site that require entry of such data or when you provide that information over the phone, in email, via web-based chat or through faxed correspondence. Alluring Window collects and keeps personal data and automatic data.
“Personal data” refers to information about you that personally identifies you such as (but not limited to) your company’s name, your name, gender, billing and shipping addresses, email address, telephone number, credit card information, birth date, age, images or designs you upload and/or save on the Site, person preference information you elect to provide, details of transactions including material, size, style, price, discount, date, assigned password and, if you are associated with a trade account, your company’s website address and tax exempt certification, along with other information.
“Automatic data” refers to information that is gathered automatically when you use the Site, including your IP address, the web browser you employ and the type of computer you use to access the Site. Automatic data can include “web beacons” and “cookies,” the small bit of data that is sent to your browser from web servers that are stored on the hard drive of your computer. Cookies are a way for us to recognize your preferences and patterns online. By keeping track of the areas of the Site you visit, cookies make it possible for us to provide you with information on products and services that you’ll personally find useful. What cookies don’t do is to provide us with personal information that you have chosen not to disclose. Typically, web browsers are programmed to accept cookies, but you can change that preference in your browser at any time to keep it from accepting cookies. Be aware that if you chose to do so, some areas of the Site may not work optimally. Web beacons are tiny image files, also called single-pixel GIFs or clear GIFs, that we place on web pages on our Site as well as in web-based newsletters we send via email. Web beacons work with cookies to help us keep an accurate count of the number of unique users who have visited a specific web page, as well as the number of times the specific web pages are displayed. Web beacons are also useful for helping us count how many people open individual web-based email newsletters. It is possible that Alluring Window might associate automatic data with your personal data. If such an association occurs, your automatic data will become personal data.
Alluring Window does not want proprietary or confidential data, including trade secrets, to be sent through the Site. All such information, ideas, comments, suggestions or materials sent to us will be considered non-confidential and, by submitting such information, you grant Alluring Window irrevocable and unrestricted license to use, reproduce, modify, transmit, distribute and/or display it for any reason, in any manner, with no payment or any type of compensation due to you.
Alluring Window has the proper electronic, physical and administrative measures in place to protect your personal data from accidental loss as well as from unauthorized use, access, alteration or disclosure. Orders placed on the Site are protected by encryption technology as the data is being transported. Be aware that email is not considered a secure way to convey credit card information, as it is not encrypted. We have also implemented technology to thwart hackers. Although we have gone to lengths to keep your personal data confidential, unfortunately no guarantees can be made that during Internet transmission or while being stored in our system or otherwise in our possession your personal information will be entirely secure. Because of this please be aware that you provide any and all information at your own risk. Alluring Window has no liability for personal information that has been disclosed because of omissions, errors or unauthorized acts of third parties during or after transmission.
Be advised that when you become a registered user by creating an online account on our Site, part of the procedure includes providing an accurate email address and creating a unique password. It is your responsibility to keep the confidentiality of your logon information. Do not share your password or other account information with anyone. Always use a secure web browser when logging onto your Alluring Window account, and change your password periodically. Please contact customer service immediately if you decide to cancel your password or if you lose your password or otherwise become aware of theft or unauthorized use of it.
Alluring Window’s website is a general audience site. We do not intentionally or knowingly gather or store personally identifiable data from minors under the age of 13, and no part of the Site is designed to attract anyone under that age. If we become aware that personal information has been collected from a user of the Site who is under 13 years of age, we will delete that child’s personal data from our files.
Alluring Window always honors requests to unsubscribe or opt-out from receiving newsletters, emails and/or any promotional materials. You can either choose to “unsubscribe” or “opt-out” using the link found in emails you receive from us, or you can contact customer service to unsubscribe, too.
Intellectual Property Rights and Restrictions
All current and future content included on the Site, including without limitation, all images, photographs, designs, text, articles, catalogs, publications, digital downloads, product information, software, code, technology, data, graphics, audio and video, logos, icons, slogans, trade names, product and service names, trademarks, service marks, domain names, the appearance and ambiance (or look and feel), design, the collection, range and display of the Site as a collective work and/or compilation (together the “Content”) are protected by United States and international laws governing copyrights, trademarks, trade dress, unfair competition and other intellectual property or proprietary rights, and are owned or licensed, as the case may be, by Alluring Window, unless otherwise specifically indicated or credited in the Content. All users and individuals must abide by all copyright and trademark notices, attribution information or restrictions within any and all Content accessed through the Site. No rights in connection to any intellectual property of Alluring Window or any other party is transferred to you or any other person as a result of your or their access to or use of the Site. Additionally, the trademarks, logos and service marks of Alluring Window shall not be used in association with any service or product that is not explicitly authorized by Alluring Window or in any way that may cause consumer confusion or in any manner that discredits or denigrates Alluring Window.
Site Access; Limited License.
For your personal and noncommercial use — other than for the purchase of merchandise from Alluring Window — you are granted a non-exclusive, non-transferable, revocable, limited right to access, display and use the Site and the related Contents by Alluring Window. Except as otherwise stated here, you may not reproduce, copy, modify, produce derivative works from, publicly perform or display, publish, republish, sell, transfer, download (aside from web browser page caching), store, distribute, transmit or exploit the Site, its Contents, any downloadable materials from the Site or Contents, or any related or associated software without the explicit prior written permission of Alluring Window. Any other use of our Content is strictly prohibited. Excluding product orders placed by architects, designers and/or other commercial groups via the “to the trade” gateway on our Site (hereafter known as “Trade Partners”), you may not resell, reproduce or otherwise exploit the services or products provided on the Site or through the Content for any commercial purpose. Naturally, this is on the condition that under no circumstances shall any Trade Partner represent itself as Alluring Window, conduct business in such a way that is likely to cause consumer confusion in regards to Alluring Window services and/or products, or in any way use Alluring Window’s service marks, trademarks, trade names, trade dress, logos or other intellectual properties in association with any Trade Partner service or product. You hereby agree and understand that all use of the Site and Content downloading is done at your own risk.
Changes to Site
Alluring Window expressly reserves the right, with or without notice to you, to suspend, change, restrict and/or discontinue the Site or any aspect or portion (including but not limited to menu structure, site maps, access methods, buttons, any products, services publications, catalogs, data, digital downloads or other information available or contained on the Site) at any time and for any reason, without liability to you.
In any way that violates any applicable local, state, federal and/or international law or regulation.
Use the Site in any way that might damage, disable, overburden or impair the Site or hinder any other party’s use of the Site or otherwise use any software, routine or device that hinders the Site from working properly.
Use any spider, robot or other automatic device, process or means to access our Site or to acquire user or other information from the Site, including but not limited to any information stored on any database or server connected to the Site.
Use any manual process to view, monitor or examine or copy any of the Site or Content for any unauthorized purposes without prior written consent from Alluring Window.
Launch any worms, trojan horses, viruses, code or other material that is malicious or technologically damaging.
Attempt to interfere with, hack into, gain unauthorized access to, decrypt, attack, disrupt or damage any parts of the Site, the server upon which the Site is stored or any server, database or computer associated with the Site.
Endeavor to reverse engineer, decompile or disassemble any software or other processes or products accessible through the Site.
Alluring Window’s Site may link to third party websites and other Internet resources. The inclusion of links to any such site does not imply Alluring Window’s endorsement, affiliation or recommendation and is only included for your convenience and reference. Alluring Window has no control or influence over such other websites or their policies and expressly disclaims all responsibility or liability in connection to these sites. If you choose to link to any third party website, you do so at your own risk and place yourself subject to the terms and conditions of use and privacy policies of those third party websites. Alluring Window encourages you to carefully review the privacy policies and terms and conditions of use of any such third party website before engaging in any transactions or providing information on such websites.
Further, no linking to the Alluring Window website is permitted without express written permission.
Colors and Textures
Alluring Window takes measures to assure that the display of the textures and colors of the products that appear on our Site are as accurate as is reasonably possible. Because the actual colors and textures you see will depend upon your printer and computer monitor, however, we cannot guarantee that the display you experience will be 100% accurate.
Alluring Window cannot guarantee that all information or Content on the Site will be error-free or contain omissions or inaccuracies. Occasionally information may appear on the Site that contains typographical errors, omissions and/or inaccuracies in association with colors, pricing, product descriptions, availability or other Content on the Site. Alluring Window reserves the right to correct errors, omissions or inaccuracies and to update or change information or Content at any time without prior notice to you, included but not limited to prior to fulfilling any order that you may have submitted. We also reserve the right to refuse or cancel any orders containing errors, omissions or inaccuracies, whether the order has been submitted, confirmed and or a credit card charged or not. In cases where a credit card has been charged and the order is later cancelled due to an inaccuracy, Alluring Window will immediately issue a credit to the card that was charged. If you have any questions or in the unlikely occurrence of such an event, please contact our Customer Service Department as soon as possible at 212-518-2523, 1-800-506-1017 or email Customer Service at email@example.com.
All User-Generated Content, without exception, is subject to these content standards (the “Content Standards”). Without limiting the standards, conditions and guidelines set down in these Terms and Conditions, User-Generated Content must not:
contain any material which is obscene, libelous, defamatory, pornographic, hateful, indecent, inflammatory or otherwise illegal;
be abusive, threatening or disruptive to Alluring Window or users of the Site, including but not limited to meaningless, repetitive or harassing communications, messages, personal attacks, etc.) or cause embarrassment, injury or harm to any person or entity;
abuse or discriminate on the basis of religion, nationality, race, gender, age, sexual orientation, disability, etc.;
infringe on the intellectual property rights, including but not limited to trademarks and copyrights of any other person or entity;
impersonate, attempt to impersonate or use another person’s or entity’s name, Alluring Window or any of its affiliates or representatives or use a false or alternative identity that is misleading or used for the purpose of deception;
violate any applicable law or infringe upon or violate the rights of any other person or entity;
contain political campaigning, mass mailings, chain letters, viruses, “worms” or constitute any type of “spam” or other communication in violation of the CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act);
offer, promote or advertise the services and/or products of any person or entity other than Alluring Window, involve commercial solicitations or activities, or the solicitation of any funds or consideration.
Disclaimer of Warranties
ALLURING WINDOW PROVIDES THIS SITE ON AN “AS-IS”, “AS-AVAILABLE” BASIS. YOUR USE OF THE SITE, ITS CONTENTS AND ANY PRODUCTS AND/OR SERVICES OBTAINED THROUGH THE SITE IS DONE AT YOUR OWN RISK AND, EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, ALLURING WINDOW MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, IMPLIED OR EXPRESS, IN CONNECTION TO THE SITE AND THE CONTENT, INFORMATION, SERVICES OR PRODUCTS AVAILABLE FROM THE SITE, OR THAT THE SITE WILL BE SECURE ACCURATE, RELIABLE, SECURE, ERROR-FREE, UNINTERRUPTED OR FREE FROM VIRUSES OR OTHER HARMFUL ELEMENTS. AS IS PROVIDED BY THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, AND EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, ALLURING WINDOW HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESSED, IN CONNECTION TO THE SITE AND THE CONTENT, INFORMATION, SERVICES OR PRODUCTS AVAILABLE FROM THE SITE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR SPECIFIC PURPOSE AND NON-INFRINGEMENT. AS PROVIDED BY THE FULLEST EXTENT OF PERMISSABLE LAW ALLURING WINDOW, ITS AFFILIATES AND THEIR RESPECTIVE SERVICE PROVIDERS, LICENSORS, STRATEGIC PARTNERS, AGENTS AND/OR EMPLOYEES WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SITE OR ANY SERVICES, PRODUCTS, INFORMATION OR CONTENT AVAILABLE FROM THE SITE INCLUDING, BUT NOT LIMITED TO, INDIRECT, DIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. YOUR SOLE OPTION FOR REMEDYING DISSATISFACTION WITH THE SITE IS TO DISCONTINUE USING THE SITE.
Promotions and Sales
Alluring Window may periodically offer different promotions and/or sales upon such terms as are provided in association therewith. Unless otherwise expressly provided in such specific promotions or sale terms, promotions cannot be combined with other sales or promotions and any and all exclusive promotions can only be used by the recipient of the exclusive promotion. Promotional codes are only valid on a “per order” basis and thus, attempting to apply the same promotional code to multiple orders will not be permitted.
It is recommended that the client be present on the day of installation to address any problems or dissatisfaction with the product / installation, sign off the completion of the work and submit final payment. If the client wish to have someone else be present at that day, he should notify our office at least 48 hours before the installation day as well to agree that this person will be responsible to sign off and submit payment.
Any adjustments requested after the completion of the installation and our installer left the premises will result in additional service fees.
Orders – Terms & Conditions
Alluring Window provide free consultation & whole windows measuring. If a client prefer taking the measurements himself, it is the client responsibly for the measurements that been taken.
Alluring Window will provide a 1- year full warranty on its new products, if installed according to manufacturer instructions. Please refer to Manufacturer warranty for product warranty period. Any service call for repairs after the warranty period provided by Alluring Window will be accompanied with $75 fee. Insurance: Alluring Window will provide the necessary insurance upon request.
Alluring Window will provide the necessary insurance upon request.
Measurements, production will be done by Alluring Window personnel.
In case of motorized job Cost of all electrical wiring connections is customer’s responsibility, and should be done by licensed electricians. Alluring Window will provide wiring diagrams and pre-plan the work with the customer’s electrical personnel.
On all products the normal lead time is: 2-5 weeks days from the order day.
Lead time may be varying based upon materials availability as well as holidays schedule.
Payment / cancellation:
50% deposit is due on signing. 40% is due before installation and Remaining balance is due upon installation / delivery.
All products are custom made, therefore a cancellation of the order after being submitted will still require a full payment.
Refunds are not available.
Client should provide credit card information to keep on file, regardless of his deposit payment method.
In case a client did not provide a payment after 3 days from the installation day, his credit card will be charged automatically for the balance due.
Cancellation of a scheduled installation appointment:
Cancellation must be made 48 hours’ prior the appointment. Failure to notify us within 48 hours will result in $75 fee.
** During the installation, it is required that the client will be present to address any problems or dissatisfaction with the product / installation, sign off the completion of the work and submit final payment. If the client wishes to have someone else be present at that day, he should notify our office at least 48 hours before the installation day as well to agree that this person will be responsible to sign off and submit payment. Any adjustments requested after the completion of the installation and our installer left the premises will result in additional service fees. Acceptance: If agreeable, please sign below and email back to us at: firstname.lastname@example.org Please make sure to send us any additional required docs (resale certificate / certificate of insurance sample) along with your signed estimate.
© 2014 ALLURING WINDOW ALL RIGHTS RESERVED.